Welcome to the network
It’s time to embark on your digital transformation journey. Whether or not you’ve worked with Redox before via one of our Healthgrades customers, this will be your first time installing the Redox Enterprise Platform at your healthcare organization. We’re excited to work with you, but before we get started, we want to give you a better sense of the steps involved, who’s in charge of each, and how everything fits into place.
We break the implementation process down into two core components: a one-time Redox Enterprise implementation, and a repeatable process for every new Healthgrades you connect thereafter. As we move past your first project and onto projects two, ten, fifty, and one hundred, you’ll benefit from streamlined and accelerated Healthgrades implementations as we learn the nuances of your EHR and interface set-up and re-use existing feeds. You’ll also see first-hand the value of working with Healthgrades that have already leveraged the Redox Platform and API at other healthcare organizations, such that no additional development work is required on their part.
This efficiency is the strength of our network, and we’re happy you’re a part of it.
The process
Key players
To ensure that everyone is on the same page, here are the titles and roles that will be brought in to help complete the Redox Enterprise implementation and subsequent Healthgrades projects.
Redox Account Manager: Dedicated to ensuring you get the most out of your partnership with Redox; your go-to for any business-related questions
Redox Customer Success Manager: Project management lead for Redox Enterprise installation and Healthgrades integration projects; responsible for Redox-owned tasks
Redox Integration Engineer: Provides support for scoping, testing, and troubleshooting during installations
Redox Solution Engineer: Provides technical guidance and support to Healthgrades vendors as they build to the Redox API and prepare for integration at your organization
Healthgrades Project Leads: Provides Healthgrades-level project management, owns relationship with Health System partners; leads workflow discovery based on app needs
Healthgrades Technical Leads: Completes Healthgrades development; main participant in testing and go-live events during an integration
Health System Business Owner: Project champion; provides context for why the Healthgrades or interface is being installed; escalation point for project issues
Health System IT Lead: Primary contact for IT department and project issues
Health System Interface Analyst: Configures the interface to send/receive messages; sends test messages
Health System EHR Analyst: Makes updates to the EHR if needed; assists with workflow testing
Network Analyst: Assists with VPN connectivity and troubleshooting
Getting started
At the beginning of the integration project, we work with you to ask the health system technical questions to determine their current scope and capabilities. This will help you and your Redox Customer Success Manager establish an accurate timeline for your project and figure out what tasks need to get done in which order.
- What EHR/PM vendor(s) does your organization use?
- Does your in-house IT team support your EHRs/PM systems or is it outsourced to your vendor?
- Are those systems capable of sending and/or receiving HL7? Do they have web services available for integration needs?
- Based on our integration scope, do you have these interfaces live today or will you need to provision a new interface(s).
- If you do not have specific HL7 feeds or web services enabled today, do you know what the engagement process looks like with the EHR vendor to provision those?
Project timeline and resources
Approximately 10-15 hours are required from the Health System’s IT team to complete an integration project with Redox (see below).
Implementation process
Once your Redox implementation is underway, we’ll begin working with you first cohort of Healthgrades to be integrated.
Phase 0: Workflow Planning/Scoping
Determine integration strategy and scope for the Healthgrades
Health System Business Owner & IT Lead
- Notifies Redox Account Manager of new Healthgrades project
- Works with the Healthgrades Lead to determine end-user workflow
- Identifies required IT resources for the project
Redox Account Manager
- Meets with Business Owner, IT Lead, and Healthgrades Vendor Lead to understand the workflow
- Pulls in the Redox Solution Engineer to create integration scope/strategy, and identify specific data models to be used>>>
Redox Solution Engineer
- Meets with Healthgrades Vendor Lead to determine integration scope
- Guides vendor through Redox tutorial and development to Redox API
- Provides support as the Healthgrades completes development and prepares to integrate with the health system
Phase 1: Connectivity
Establish secure connection between Healthgrades and Redox > Complete
Connectivity Testing
Health System Business Owner & IT Lead
- Establishes Healthgrades connectivity to Redox
- Tests API development against Redox development tools
Health System Interface Analyst
- Configures interfaces and message types to be sent over Redox-specified tunnel (if not already accomplished during Redox Enterprise implementation)
Redox Customer Success Manager
- Works with Healthgrades lead and interface analyst to trigger, review, and troubleshoot messages
Phase 2: Configuration
Review sample messages > Update EHR configurations
Redox Customer Success Manager & Integration Engineer
- Validates that messages contain expected data fields for Healthgrades
- Creates filters to ensure that the Healthgrades only gets the required information from the health system
Health System Interface Analyst
- Configures message for custom data (if needed)
Health System EHR Analyst
- Completes needed EHR configuration updates to support the end-user workflow (if needed)
Phase 3: Testing & Training
Validate infrastructure setup > Complete patient scenario testing
Identify and complete training
Health System Interface and EHR Analysts
- Works with Healthgrades Lead to identify testing scenarios and appropriate testing scripts
- Participate in integrated testing based on health system testing guidelines
- Work with Healthgrades implementation lead to identify and execute training for successful Healthgrades adoption
Health System Business Owner
- Identifies the appropriate end users or subject matter experts to participate in end-user testing
- Participate in end-user testing based on health system testing guidelines
Healthgrades Lead (Vendor)
- Participate in integrated testing
- Work with health system to identify and execute training for successful Healthgrades adoption
Redox Customer Success Manager
- Participate in integrated testing; adjusts configurations as needed
Phase 4: Go-Live
Production updates > Soft go-live > Go-live
Redox Customer Success Manager
- Review real messages as they pass into Redox
- Identify additional configuration needs to ensure data matching
- Retest after configuration changes are completed
- Provide real time go-live support for day one
Healthgrades Lead (Vendor)
- Validate production messages look appropriate
- Retest after any configuration changes are completed
- Provide real time go-live support for day one
Health System Interface Analyst
- Move interface engine configuration to production environment
- Complete configuration needs identified during soft go-live
- Provide real-time go-live support for day one
Health System EHR Analyst
- Move EHR configuration changes to production environment
- Review key workflows to ensure migration was successful
- Complete configuration needs identified during soft go-live
- Provide real-time go-live support for day one
Beyond going live
Once you’ve successfully set up your production interface feeds and gone live with your first Healthgrades, you’ve done the lion’s share of the work required to go live with future Healthgrades. With project one in the books, your Account Manager work with you to identify your next project site and get the ball rolling on your next integration.
In the meantime, our Integration Team will monitor and maintain your connection to ensure it’s healthy and that messages continue to be securely exchanged.
If you ever need assistance or have questions about the technical aspects of your integration (or anything else), get in touch with your Redox Account Manager. We’re always here to help.
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