The Challenge: Cumbersome Implementation
Recognizing the growth opportunity with its patient workflow management software, Breg Vision®, Breg looked to fulfill its strategic objective of expanding its customer base and implementing the software among its 470 existing customers. However, seamlessly integrating the application with the plethora of EHR systems used in the marketplace today proved time consuming.
Ultimately, Breg’s goal was to use its software to help providers reduce the cost of healthcare while improving outcomes and creating workflow efficiencies—but needed a faster, more streamlined experience for customers.
Prior to partnering with Redox, Breg’s development team was limited to translating a few data formats at a time. Working with large EHR vendors to configure the product was often inefficient and time consuming. This limited Breg’s ability to scale and expand its footprint in the market. Deciding they needed an integration partner, Breg sought out Redox.
The Solution: Partnering with Redox
Breg recognized that partnering with Redox would help them achieve their goal of increasing growth while also expediting delivery, improving customer satisfaction, and reducing time to “go live.” In September 2016, after evaluating all potential solutions, Breg selected Redox as their integration partner.
“We chose Redox for a number of reasons,” said Shari Matkin, Senior Manager, Customer Experience—Breg Impact™. “We can integrate with any system and have the ability to say ‘yes, we can do that’ regardless of the EHR.”
The constraints of working with EHRs on a one-by-one basis changed when the development team could rely on Redox to automate the process. All data exchanged through the Redox platform adheres to standardized data models, allowing Breg to receive consistent data and configure software to interface with the Redox API just once—not multiple times as new EHRs are added.
When integrating with a new EHR, Redox standardizes data and normalizes incoming value sets to deliver consistent data to Breg, regardless of the language or system being used. This eliminates site-by-site variance and allows Breg to approach any customer with confidence, knowing they can integrate quickly and easily with the customer’s system.
Since working with Redox, Breg has connected to many leading EHRs including Epic, NextGen, GE Centricity, athenahealth, Cerner, Exscribe, and Phoenix Ortho. Breg has earned a reputation of being a leading medical device company with strong technical capabilities that meet customers’ complex needs.