Redox Code of Conduct

The standard we hold ourselves to

Why have a Code of Conduct?

We are striving towards a big purpose at Redox: making healthcare data useful. Achieving this will require the best contributions from Redoxers with diverse backgrounds, perspectives, and ways of thinking, working, and communicating. It will require us to engage in honest disagreement on topics we care deeply about, to take social and emotional risks in our work, and to learn and improve as a team when we fall short.

We can only do this if Redox is a positive, inclusive, and growth-oriented place to work, where each of us feels safe and respected. Our Code of Conduct establishes norms for how we work together. It sets baseline expectations required to make Redox a positive, inclusive, and growth-oriented environment for all Redoxers.

Scope

The Code of Conduct applies equally to all of us at Redox. It applies to all Redox-managed spaces, physical and virtual. This includes our tools (Slack, Email, Github, Aha, etc), our meetings, our events, and any other forum created and supported by Redox. It applies to interactions with other Redoxers, as well as interactions with non-Redoxers (customers, vendors, other third-parties) in spaces that Redox manages.

Principles

  1. Every Redoxer has a right to feel safe and respected at work.
  2. Every Redoxer is expected to contribute to making Redox a positive, inclusive, growth-oriented environment.

Expected Behavior

The behaviors listed below support making Redox a positive, inclusive, and growth-oriented environment. It is not an exhaustive list, so please read it for its intent. We will update this list as we learn.

We expect each Redoxer to:

Unacceptable Behavior

Some behaviors are incompatible with Redox being a positive, inclusive, and growth-oriented environment and are therefore unacceptable. When these behaviors occur, they make it difficult for others Redoxers to feel safe and respected. They make it difficult for other Redoxers to engage in the expected behaviors (listed above) that support the positive, inclusive, and growth-oriented environment we strive to maintain.

The following behaviors are unacceptable:

Anyone asked to stop or change their behavior in line with the Code of Conduct is expected to do so immediately.

Reporting a Problem

If you witness or are subject to behavior that is in violation of our Code of Conduct, please take one of the following actions:

  1. Address it directly. If you are comfortable doing so, you may discuss the issue directly with the individual(s) involved. In cases where someone made a mistake and a brief conversation can address the issue, this can be an effective way to help them understand the impact of their words or actions. Please only take this route if you feel comfortable doing so and you feel prepared to have a productive conversation. If you are not sure, please take one of the steps below instead.
  2. Report to your Coach or your Coach’s Coach. Your coach (or your coach’s coach) probably has insight into the dynamics of the team, which makes them a good person to look to for advice. They may be able to talk directly to the Redoxer in question if you feel uncomfortable or unsafe doing so yourself, or they can work directly with the coach to the Redoxer in question to address the issue. Finally, your coach will be able to. help you figure out how to ensure that any conflict with a colleague doesn’t interfere with your work.
  3. Follow the People Operations Escalation Process. The People Operations team will work with you to understand the issue and identify an appropriate course of action. Please take this approach if you feel uncomfortable or unsafe taking one of the other approaches or you are not sure which approach to take.

Supporting Each Other

Please use the above reporting methods to report any incident you observe, even if you are not directly involved or it seems inconsequential at the time. It may be difficult for the people impacted by the behavior to report the issue themselves.

Additionally, when you witness behavior that is not in line with our Code of Conduct, err on the side of supporting the impacted Redoxer(s). Reach out to check in and see how you can help.

If you want to speak to a person impacted by an incident or to the person whose behavior was not in line with our Code of Conduct, but you’re unsure of how to navigate these interactions, try reaching out to a member of our People Operations team. These conversations can be tricky, and the People Operations can help you figure out how best to approach them.

Support / Further Reading

The Redox Code of Conduct is heavily inspired by and draws language from the Zapier, Vox, and Recurse Center Codes of Conduct, as well as Project Include’s guide to writing a code of conduct.

“Redox is committed to providing a positive, inclusive, and growth-oriented place to work, where each of us feels safe and respected. Every member of our team will be held to the standard outlined in our Code of Conduct.”

Luke Bonney
CEO