The Redox network response to COVID-19

March 23, 2020
Luke Bonney Co-Founder & CEO

We kick off each team meeting at Redox with the same phrase: ‘We are all patients.’

We do that because a) it’s true and b) it provides perspective and meaning to our work.

At Redox, we don’t think of ourselves as just employees in a software company. We think of ourselves as patients who want to make healthcare better by ensuring data is useful. In 2018, we made this the company’s stated purpose:

To make the world’s healthcare data useful.

And we pursue this purpose every day with the shared perspective that we’re all patients.

As I write this on March 19, 2020, the healthcare system is bracing for a public health crisis. Technology can help. Many digital health tools, such as telehealth, care coordination, and diagnostic testing, play a direct role in combating COVID-19. We want health systems to benefit from digital health applications that can be deployed immediately to do our part to help flatten the curve.

To that end, we are announcing today that Redox, along with application partners, will waive fees over the next quarter for new deployments of applications that are used to manage the COVID-19 crisis. Our goal is to reduce the friction in deploying digital health solutions during a time of urgent need.

The following Redox-powered applications are also participating and will waive their fees during Q2:

Appointment Launch

Appointment Launch can make your waiting room virtual during the COVID-19 crisis. Pre-screen and inform patients before they arrive with custom COVID-19 pre-appointment, electronic questionnaires. Handle patient “paperwork” and check-ins online, reducing staff and patient exposure as much as possible.

Bravado Health

Use Ayva to collect information from patients without requiring a home or office visit. Ayva screens patients daily for their temperature and health status, notifying you of patients who continue to exhibit symptoms. Ayva also provides patients with the latest CDC guidance in the event of exposure. Health personnel can easily track all COVID-19 cases from a single dashboard.


CareLoop is a multimodal communication channel that brings the care team, patient, and their family together in a single feed. The care team can communicate directly from their workstation within the patient chart to increase touchpoints and flow of information while helping to conserve PPE and limit exposure. Automated messages triggered by events in the EHR, check-ins, and broadcast messaging features keep patients and families informed while alleviating burden on the care team.


EmOpti is a pioneer in tele-triage technology that allows healthcare providers to conduct video consults with patients across multiple emergency rooms. The tele-triage platform helps emergency departments manage patient surges, reduce provider exposure to COVID-19, and allow quarantined clinicians to productively and safely facilitate patient care.

Epion Health

Epion Health PreVisit enables patients to complete the appointment check-in requirements remotely and from their own mobile device, prior to a telemedicine visit or arriving at the site of care, via text messaging, without the need to download an app. PreVisit check-in ensures accurate patient information, including COVID-19 screening questions, is gathered prior to the appointment, and custom messaging protects staff and patients by guiding patients to call the office, convene at a designated alternative location, or engage in a telehealth session.

ER Express

ER Express for digital queue automation to prevent the spread of the COVID-19 virus and protect staff and patients at urgent care clinics and EDs:


Gauss has pioneered CONTACTLESS TRIAGE of COVID-19 patients at the front lines. The app, Apollo, guides patients presenting to an ER or drive-through test facility through a COVID-19 screening and generates an encrypted QR code mobile pass that health workers scan through the car window to rapidly review triage data and call the patient by tapping a button. This minimizes exposure, maximizes the use of PPE and enables high throughput by eliminating direct contact with patients unless necessary. Apollo is available in multiple languages and will load on any smartphone by simply scanning a QR code placed at the entrance to the health care facility.


Glooko is offering a secure, privacy-protected remote-care solution at no charge to medical clinics as a public service to broaden access to remote diabetes care during the time of greatest concern to public health during the COVID-19 pandemic. The intent is to help minimize the risk of possible exposure to the virus for people with diabetes.

Locus Health

Locus Health designs and develops programs that support care at home efforts for health systems to be able to monitor their patients, including efforts to support patients who present with COVID-19 symptoms or test positive. That workflow includes the deployment of a Locus iPad and platform that is highly configurable and tailored to support the patient in their home.


MedBridge is supporting our clients, their patients, and the healthcare community through this difficult time of virus containment, anxiety, and social distancing trends by offering innovative solutions to provide remote care, support education and training, and adjust to a new business paradigm. MedBridge recently launched Telehealth Virtual Visits to its digital patient engagement suite to support remote patient care.


The sickest of COVID-19 patients may experience respiratory/cardiac arrest which oftentimes leads to death. Redivus provides real-time documentation and decision assistance when a patient’s heart stops. We are here to give confidence to your providers during these times of crisis.


Many hospitals have postponed elective procedures to allocate resources to fight COVID-19. When normal caseloads can be resumed, the schedule is going to be extremely fluid to fully utilize all OR time. TORQ automates the process of sharing surgical schedules with vendors by pulling information directly from the EHR and sending it to the appropriate vendor’s phone. By maintaining accurate and complete information, TORQ helps surgeons stay on time and proceed with cases as planned.


Vital Software has launched alongside Emory Department of Emergency Medicine and the Emory Office of Critical Event Preparedness and Response to help keep people out of hospital and doctor’s offices that don’t need to be there, while also providing patients peace of mind. Since launching on March 20th over 250,000 people in 20 countries have used the site to assess their individual risk and receive instructions on what to do based on these risk factors. Through the Redox partnership, the tool can be white-labeled for individual health systems (your brand) and linked to from their website, the tool includes analytics about user populations accessing the site.

We hope that you and your loved ones stay safe during these difficult times.



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