CODE Technology | ORA Orthopedics Success Story
CODE Technology specializes in collecting Patient Reported Outcomes (PROs), data that enables health systems to quantify their value by collecting nuanced insight into how patients are doing before surgery and at various intervals post-operatively. Providers can use this data for benchmarking, contract negotiation, marketing, and perhaps most valuably, more robust and accurate patient research.
ORA Orthopedics, the Quad City area’s largest orthopedic provider, had been collecting PROs in clinic for years, but found performing it themselves to be time-consuming and expensive—not only did it take time to train staff, but they were required to manually enter data on a continual basis.
Additionally, their traditional program yielded low patient participation and needed at least one year of data to be fully operational. While marginally beneficial, it was clear their existing PRO program was not sustainable.
Bringing Code to ORA
With the desire of building a more valuable and sustainable PRO program, ORA partnered with CODE Technology in December 2015 to collect outcomes on their behalf. CODE worked with ORA to customize their PRO module to incorporate not only functional PRO tools, but also track global health, patient experience, and complications and readmissions.
Within 30 days of signing with CODE, ORA was enrolling patients and collecting outcomes. While most patients complete their assessments online with CODE’s app, CODE maximizes enrollment by calling and administering phone surveys when needed. Outsourcing the PRO process to CODE resulted in a 90% capture rate and ensured data integrity to deliver weekly reports for clinicians to use and interpret as needed, all without disrupting the workflow of ORA’s staff.